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Meet This Month’s Experience Champion: Ariana!

We got a chance to sit down with this month’s Experience Champion, Ariana. She earned the title by helping a member who was down on her luck.

Ariana noticed one of our long time (1986) members seemed stressed. She took the opportunity to have a conversation with her and learned that the member recently had surgery and couldn’t afford to repair some plumbing issues for her home.

The member couldn’t take out a loan because of her fixed income, so Ariana took it upon herself to ask the Hampton team to brainstorm ways to help.

Together, they raised money and hand delivered a gift card to our long-time member. The member was grateful and thrilled that she was now able to start the repair process.

Ariana exemplifies what delivering an unexpected experience truly means. Keep reading to learn more about Ariana! Read More

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Meet This Month’s Experience Champion: Mark!

We got a chance to sit down with this month’s Experience Champion, Mark. He earned the title because of his efforts to help a member come out of a financial emergency with a smile.

Our member, who has a car loan with CUTX, could no longer use their car due to health issues. She was stuck with a car payment for a vehicle that was no longer useful and was considering voluntary repossession.

Knowing this was not a good solution, Mark helped the member sell her car for a fair price and automatically approved her for a personal loan to cover the small remaining balance. Mark continues to stay in touch with the member’s family.

Mark exemplifies what providing an unexpected experience truly means. Keep reading to learn more about Mark! Read More