We got a chance to sit down with this month’s Experience Champion, Ariana. She earned the title by helping a member who was down on her luck.
Ariana noticed one of our long time (1986) members seemed stressed. She took the opportunity to have a conversation with her and learned that the member recently had surgery and couldn’t afford to repair some plumbing issues for her home.
The member couldn’t take out a loan because of her fixed income, so Ariana took it upon herself to ask the Hampton team to brainstorm ways to help.
Together, they raised money and hand delivered a gift card to our long-time member. The member was grateful and thrilled that she was now able to start the repair process.
Ariana exemplifies what delivering an unexpected experience truly means. Keep reading to learn more about Ariana!
CUTX: Hey Ariana! How long have you been with CUTX and what is your current position?
Ariana: Hi there! I’ve been with CUTX for about six and a half months.
CUTX: Speaking of what you do at CUTX, what do you like most about your job?
Ariana: I love interacting with members on a daily basis. I always like to ask how their day is going and if they have anything planned for the day or the weekend.
CUTX: Congratulations on being named this month’s Experience Champion! What does being the champ mean to you?
Ariana: Honestly, I wasn’t expecting the recognition at all; I did this out of the kindness of my heart because I have grandparents that are going through similar issues, and I wouldn’t want them to go through these problems with no help. It does mean a lot to me, especially knowing that I’ve only been with the team for less than a year, and I’ve already accomplished this great award.
CUTX: What is one piece of advice you would give to fellow team members?
Ariana: We are a team and if one of us fails, we should all unite and help that team member out.
CUTX: Now for the good stuff! Do you have any hobbies or special talents?
Ariana: I love DIY-ing, like refurbishing furniture and anything else I can redo.
CUTX: Whataburger or In-N-Out?
Ariana: I was actually born in California, but I am Texas raised so of course Whataburger all the way!
CUTX: Your favorite guilty pleasure?
Ariana: Binge watching shows on Netflix or Hulu, like Shameless or Orange is the New Black
CUTX: Do you have any parting words as our Experience Champion?
Ariana: I am so honored, thank you for the recognition. It truly means a lot.
CUTX: Ariana, you’ve been great. Thank you so much for your time!
Ariana: Thank you, it’s been a pleasure!