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Everything You Need to Know About our ITMs (Interactive Teller Machines)

Hello there! We’re the CUTX ITM team, and we’re here to give you the complete run-down on our new Interactive Teller Machines (ITMs). We hope to virtually see you soon!

What’s an ITM?
ITM Lead

ITMs, or interactive teller machines, look a lot like the ATMs you’ve come to know and love. You simply drive up to the ITM, and you’re able to video-chat live with a service specialist. It’s a great way to save time when you need to come in to make a transaction.
—Loren (Lead Virtual Service Specialist)

When & where are ITMs available?

Our Hampton Store and Ross Avenue Store have ITMs at their drive-thru. They’re open Monday through Friday 9 a.m. to 6 p.m., and Saturdays 10 a.m. to 2 p.m. If you visit an ITM after hours, it works like an ATM, however ITMs can’t accept deposits after-hours at this time. Check our locations page for the most current information on ITM locations and hours.
—Israel (Virtual Service Specialist)
When should I use it?
ITM Jonathan

Between in-store visits, ITMs, and ATMs, knowing where to go can get a bit confusing. If you’re in a hurry, choosing an ITM is probably your best bet. When in doubt, simply refer to the chart below. Click here to download the PDF version.
—Jonathan (Virtual Service Specialist)

comparison_chart_itm

See it in action!
Jonathan was kind enough to let us join him for a transaction. Here, a member deposits a check through an ITM. Unlike ATMs, checks deposited through the ITM can bypass the ATM two day hold.

FAQs

Q: What are the ITM operating hours?
A: ITMs operate Monday through Friday 9 a.m. to 6 p.m., and Saturdays 10 a.m. to 2 p.m.

Q: What if I go to an ITM after hours?
A: After hours, the ITMs are just like ATMs for withdrawals and transfers within the same account. The ATM deposit feature is currently unavailable on our ITMs, but there is an ATM inside store lobbies to process after hour deposits.

Q: How can I access an a Virtual Service Specialist at an ITM?
A: Simply touch the screen during hours of operation.

Q: What locations have ITMs?
A: We currently have ITMs at our Hampton Store and our new Ross Store (opening March 13, 2017).

Q: What denominations can I withdraw from an ITM?
A: You can withdraw $50s, $20s, and $5s. You cannot withdraw coins from the ITM.

Q: Can I make a deposit for a friend or relative?
A: Yes. The receipt given will not contain the account balance.

Q: Will there be a hold on funds for checks deposited at an ITM?
A: Services specialist are able to check your account history and decide if any amount of the check will need to be placed on a hold according to credit union policy.

Q: Will my loan payment be posted the same day?
A: Yes.

6 thoughts on “Everything You Need to Know About our ITMs (Interactive Teller Machines)

  1. In the past I have been able to enter an envelope in a slot on the side of the Ross Ave. building after hours. It’s the same kind of deposit I would otherwise send by mail. I would like to see the same arrangement continue at the new location.

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